FAQ

ORDERS AND PAYMENT

HOW TO PLACE AN ORDER?
When you see an item you like, click on “add to cart” and continue shopping until you are ready to complete your purchase. Then, click on “view cart” to confirm your items. After you have made any changes and updated the quantities as desired, click on “checkout” to finish.

WHAT CREDIT CARDS DO YOU ACCEPT?
We accept the following methods of payment: Visa, MasterCard and American Express.

WILL I BE CHARGED TAX?
We are required to collect sales tax for deliveries to the following states: CA. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping and handling charges where applicable.

HOW WILL I KNOW MY ORDER HAS BEEN ACCEPTED?
After you click “Submit Order” an e-mail confirmation including an order number will be sent to the e-mail address which you entered on your order form.

HOW DO I CHECK MY STATUS?
You may check the status of your order at any time simply by emailing info via our contact us page.

WHAT IF I HAVE A QUESTION?
We will do our best to answer any questions that you may have. You may e-mail us at info@fortythievesclothing.com and we will respond to your e-mail within 24 hours.

SHIPPING

HOW DO WE DETERMINE OUR PRICES?
Shipping and handling charges are determined by the merchandise dollar amount of your order before any deductions.
Not subject to special offers.
Charges are calculated before taxes.
All orders are subject to verification.

If items are back ordered, the total shipping and handling charges will be allocated proportionally and charged as the merchandise is shipped.
Please note that the total shipping and handling charge will not increase.
All back ordered items ship out via Standard Delivery.

STANDARD DELIVERY
Order usually arrives within 5-7 business days (for in-stock items only).
Orders to these destinations will ship USPS Priority Mail and cannot be expedited. Orders to APO addresses will also ship USPS Priority Mail and cannot be expedited. Please note that delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within one day of ordering, some orders take additional time.

CAN MY ORDER BE SHIPPED INTERNATIONALLY?
We can ship all international orders via first class mail. We ship to all of the United States and territories, APO/FPO addresses and Canada

All orders shipped to Canada will be assessed the standard shipping charge based on the amount of the purchase.. Orders shipped to Canada will be shipped USPS First Class mail. Unfortunately, Canadian orders cannot be expedited. All of our web site prices are in U.S. dollars, and the credit card company will calculate the exchange automatically. Please remember taxes and duties may be assessed by Canadian customs and are your responsibility.

HOW WILL I KNOW IF MY ORDER SHIPPED?
Once your order has shipped, you will receive an e-mail informing you that the order has shipped.

WHEN WILL I BE CHARGED?
Your credit card will be charged when the order is made and shipping will be processed after payment is processed. You will only be charged for the items available for shipment to you, along with appropriate shipping and tax, where applicable. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

RETURNS AND OTHER SHIPPING/HANDLING INFO?
Shipping and handling charges are not refundable.
A credit will be issued as soon as we receive and process your return.

WHAT IS YOUR RETURN POLICY?
HOW DO I RETURN AN ITEM?

Each customer has fourteen days from the time of receipt of merchandise to make a return.

Email Forty Thieves Clothing at info@fortythievesclothing.com.

Forty Thieves Clothing will email you with a return reference number.

Pack all items in a secure carton or reuse the original packaging and enclose the packing slip with reference number written on it.

Please send your merchandise, packing slip and return reference number to the mailing address below. Once we receive your package, we will promptly exchange or refund as   you instruct.

Forty Thieves Clothing
P.O. Box 3202
Costa Mesa, CA 92628

HOW DO I GET A WHOLESALE ACCOUNT?

You will need a clothing related business resale certificate. If you have it then you are ready to start a new account and ordering. Give us a call at our sales department at 714-425-7766 or email us at info@fortythievesclothing.com.

HOW CAN I ACCESS YOUR WHOLESALE PRICELIST AND CATALOG?
Once you have an account set up, we will email you a price list and catalog for all collections that are available for purchase.

DO YOU HAVE ANY MINIMUM?
We would say that 6 pieces per design per store would be our minimum. But we would recommend 12 pieces per design to really launch our line at your store.

HOW CAN I PLACE AN ORDER?
Orders can be placed via phone or email.

HOW DO I CHECK MY STATUS?
By emailing our us at info@fortythievesclothing.com or give us a call at 714-425-7766.

WHAT PAYMENT METHODS ARE AVAILABLE?
We accept the following forms of payment without special arrangement: Visa, Discover, American Express and MasterCard. Net terms will be accepted with pre-approved credit.

CAN I TRACK MY PACKAGE?
Once your order is submitted and shipped we will notify you and provide you with a tracking number. You can always contact us with any questions.

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